Complaints Policy

Ramon International Insurance Brokers Limited always aims to get things right the first time and we are committed to ensuring that we achieve the highest level of service for our customers. If you feel this hasn’t happened, we would like to hear about it so that we have an opportunity to put things right for you and to improve our service in the future. Your complaint will be reviewed promptly and fairly by an independent party to the complaint itself.

How to complain

If you wish to raise a complaint you can contact us as follows:

Ramon International Insurance Brokers Limited.
69 Leadenhall Street,
London, EC3A 2BG

Email: complaints@ramon.co.uk

Telephone: +44 (0) 20 7369 5300

To help us investigate and resolve your complaint, please provide the following:

• Your policy number;
• Details of your complaint
• Your contact details and your preferred method of contact – these will help us should we need to discuss your complaint or require further information

Our process

Upon receipt of a complaint (or upon your specific request), we will provide you with a copy of our complaint handling procedures.

If following the complaints investigation and response to you, you are not satisfied with the outcome or the complaint is not completed within 8 weeks, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Their contact details are shown below:

Financial Ombudsman Service.
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Website:  www.financial-ombudsman.org.uk