For over 45 years at Ramon International, we have always considered our claims handling our shop window. We pride ourselves on viewing the world through the eyes of our clients and keep true to important tenets that may be neglected elsewhere.
Service
Dedicated in-house Claims Service
At Ramon International, we recognise that effective claims management is an essential component of building and maintaining strong client relationships. We don’t believe in offering a generic, one-size-fits-all service. Instead, we approach each client engagement as a true partnership, working closely with you to ensure that your unique business needs and insurance requirements are met with precision and care.
Our team is dedicated to delivering a tailored claims service that aligns with the specific challenges and objectives of your business. Whether it’s a simple claim or a more complex matter involving multiple lines of coverage, we offer a responsive, professional, and proactive approach to ensure that you receive an exceptional customer experience every step of the way.
In today’s fast-paced and often unpredictable claims environment, we understand that time is of the essence. We’ve designed our processes to be flexible, efficient, and focused on minimising disruption to your business operations. At Ramon International, we are ideally positioned to meet and exceed the expectations of our clients, providing a seamless and stress-free claims journey, no matter the complexity of the situation.
Our in-house claims management team is an integral part of the service we provide. By collaborating closely with insurers, legal teams, and claims professionals, we are able to expedite the resolution of claims, ensuring swift defence or settlement. This approach not only protects your business’s best interests but also enhances the overall claims experience, providing you with peace of mind and confidence throughout the process.
Ultimately, our goal is to ensure that every claim is handled efficiently, fairly, and in a way that supports the long-term success of your business. We are committed to making the claims experience as straightforward and transparent as possible, helping you navigate even the most challenging situations with confidence.
Our philosophy and aims
- We react quickly to the advice of a possible claim and offer guidance on the process that lies ahead.
- We issue prompt advice to insurers to allow them to issue instructions, initiate surveys or investigations and appoint service providers, with the aim to resolve a claim at the earliest opportunity.
- We work closely with you to gather, as quickly and simply as possible, all of the information and documentation that Insurers or loss adjusters will need in the examination of the claim.
- We keep you up to date on the status of a claim and ensure you understand the next steps. Communication from all parties is essential.
- Throughout the claim process, our aim is to ensure that the policyholder receives a fair outcome as the continuation of your business or the running of your home with the minimum of disruption is our objective.
Claims support
We take pride in our personable, professional, and proactive approach in delivering excellent client care.
Our dedicated and experienced UK-wide claims team is on hand via email or phone to support you and your business.
