It is said that claims handling is the shop window of a good insurance broker – a fact that we hold very close to our hearts.
We view the world of claims through the eyes of our clients and keep true to important tenets that are sometimes neglected elsewhere.
- We react quickly to the advice of a possible claim and offer guidance on the process that lies ahead.
- We anticipate any possible coverage problems and leave no stone unturned in using our expertise in the examination of clauses and conditions.
- We issue prompt advice to Underwriters to allow them to issue instructions, initiate surveys or investigations and appoint service providers.
- We work closely with you to gather, as quickly and simply as possible, all of the information and documentation that Underwriters or Loss Adjusters will need in the examination of the claim.
- We keep you up to date on the status of a claim and ensure you understand the next steps.
- We act as your champion throughout the process to ensure that you get a fair outcome.